PS4 Error Code E-8210604A – Explained and Fixed

PS4 error code E-8210604a is a PlayStation 4 error that occurs while trying to purchase a service for your PlayStation console.

This error code also occurs when your console can’t connect with the server of PlayStation and your console shows this error code in the following way.

An error has occurred.

(E-8210604A)

(Followed by an) OK (button)

Apart from the PS4 console users, several PS5 users have also reported this error code. But PlayStation has made no official announcements regarding this error code.

Use-Cases Regarding Error E-8210604A:

Users have reported the PS4 Error Code E-8210604A in the following ways.

• Users have faced this error code while trying to buy some games.
• Users have also faced this error code while purchasing or renewing PlayStation Plus or PlayStation Now membership. Here, the users have reported this error code as PlayStation Plus an error has occurred.

Why Does PS4 Error Code E-8210604A Occur?

From down PlayStation’s servers to network issues, there can be various reasons for the occurrence of Error E-8210604a PS4.

• Slow internet is one of the major causes of this error message. Moving to a high-speed network will fix your issue. However, there are no official bandwidth requirements for PlayStation.
• Another reason for the occurrence of this error code is its invalid DNS configurations. However, even after changing the DNS configuration, people haven’t fixed this error code.
• Sometimes, users have faced this error code while entering the registered email ID. So, in that case, using an alternate email ID will fix this issue.
• Sometimes, this error code can be a network issue. Here, restarting the router and the console will fix this issue.
• Another reason for the occurrence of this error code is the down PlayStation’s servers. So, before trying anything, it’s best to check the PlayStation’s servers.

How to Fix/Disable PS4 Error Code E-8210604A?

There are several ways to fix PlayStation error e-8210604a. But only a few of them are worth trying because this error code is not even listed and solved by the official website of PlayStation. So, we’ll discuss those solutions here which have solved this error code for others.

Pre-requisite 1: Checking Your Internet Connection

Before moving onto the main fixes to resolve PlayStation error code e-8210604a, you should check your internet connection for PS4. So, try the following steps.

1. First, you should check whether all the other devices are working fine on your network or not.
2. If not, then contact your ISP (Internet Service Provider) and report this issue to them.

However, if your network is working fine on all the other devices, this indicates no problem with your network. So, move to the next bonus tip.

Pre-requisite 2: Checking for Down PlayStation Servers

If your network is fine, then the next thing is to check the stability of PlayStation’s servers. So, try the following steps for checking PlayStation’s servers.

1. First, you’ll paste the following link and press the ‘Enter’ key to navigate the following webpage.

https://status.playstation.com/

2. Then, you’ll select your region and the control will automatically detect the status of servers in that region. If your servers are working fine, then you’ll see the following window.

   

If PlayStation’s servers are working fine in your case, then it’s time to try the main solutions.

1. Restarting Router, Console, and Resigning into the PS Network

If you’ve tried different credit cards and tried adding money to your wallet through My Account in PS4, but still, you’re facing the error message, then try the following steps.

Signing Out of PlayStation Account

1. First, you’ll go to the top bar and select the ‘Power’ option.

   

2. Then, you’ll choose the ‘Log Out of PS4’ option to sign out from your account on PlayStation 4.

   

Note: You can also do that by holding the ‘PlayStation button’ on the controller of PS4 for about 5 seconds and selecting the ‘Log Out of PS4’ option.

Restarting the Router

3. Then, you’ll restart the internet modem/router.

Restarting the Console

4. After that, you’ll select and hold the ‘PlayStation button’ on the PS4 controller for about 5 seconds. This will again open the ‘Power’ option.

   

Note: If the ‘Power’ option didn’t open automatically, then you’ll have to choose the ‘Power’ option after pressing the ‘PlayStation button’ on the controller

5. In the next screen, you’ll choose the ‘Turn Off PS4’ option for restarting the PS4.

   

Signing Back into the PlayStation Account

6. Then, you’ll go to the ‘Settings < Account Management < Sign in’ options.
7. In the next window, you’ll enter your email address and password.
8. Then, you’ll click on the ‘Confirm’ button to complete the login process.

Retrying the Purchase

9. Finally, you’ll try to make the purchase again.

If these steps have resolved the PS4 error code e-8210604a, then good for you. Otherwise, try the next solutions.

2. Changing the Email Address

The best way to resolve this error code is by changing the connected email address to the PS4 store. For changing the email address, you can either use the PlayStation console or the computer. So, try the following steps.

Using the PS4 Console

1. On the home screen of your PS4, you’ll go to the top bar and scroll to the right to find the ‘Settings’ option.

   

2. Then, you’ll go to the ‘Account Management’ option inside the ‘Settings’ windows.

   

3. In the ‘Account Management’ window, you’ll select the ‘Account Information’ option.

   

4. Then, you’ll choose the ‘Sign-In ID (Email Address)’ option inside the ‘Account Information’ window.

   

5. In the next window, you’ll enter your email address. But keep in mind that the email address should be valid. Plus, it’s advisable to use the Google mail (Gmail) address here.
6. Then, you’ll re-enter the password and click on the ‘OK’ button for confirmation.
7. This will sign you out from the PlayStation Network on your PS4 console.
8. Next, you’ll re-enter the email address, sign in password and click on the ‘Sign in’ button.

   

9. Now, you have to confirm your new email address. So, you’ll check the inbox of your email address and see if there’s an email verification message from PlayStation. If yes, then you’ll click on the ‘Verify Now’ button. However, if you haven’t received any message, then you’ll have to wait for some time.

   

10. On clicking the ‘Verify Now’ button, you’ll see the following window.
11. On your PlayStation console, you’ll click on the ‘Already Verified’  option.

    

12. Once you’ve changed your email account, then you’ll restart your PS4 and check if it connects to the PS4 server or not.

Using the Computer/Laptop

1. Copy/paste the following link in your browser and navigate to it.

https://id.sonyentertainmentnetwork.com/signin/

2. In the next window, you’ll go to the ‘Security’ section on the left side of the Navigation Menu.

   

3. Then, you’ll click on the ‘Edit’ option in front of ‘Sign-In ID (Email Address)’ at the right side of the screen.

   

4. A new popup window will appear and here you’ll enter your new email address.

   

5. On clicking the ‘Save’ button, Sony will send a verification message to the inbox of the new email address. So, for the next procedure, you’ll follow Step-9 and 10 of the email changing procedure for PS4.
6. Once you’ve changed your email account, then you’ll restart your PS4 and check if it connects to the PS4 server or not.

If this solution has fixed your issue, then good for you. Otherwise, try the next one.

3. Adding Funds

For those Who Faced this Issue During Adding Funds

Since the PS4 error E-8210604a can also occur at the checkout screen, therefore, if you have faced this error code in such a scenario, you can purchase anything using the ‘wallet’ instead of using your credit card.

1. First, you’ll follow the first three steps of Solution # 2 to enter the ‘Account Information’ window of PS4.
2. Then, you’ll enter the ‘Wallet’ option.

   

3. Then, you’ll click on the ‘Add Funds’ option.

   

4. In the next window, you’ll have different payment options like paying via PayPal or Credit/Debit card. So, you’ll choose the desired option and check if this method has worked for you.

Note: You can even select the Redeem Code option by purchasing something from an online store like Amazon.com and using that redeem code on PS4