Hulu doesn’t work on Roku primarily because of problems in your TV configuration, problems with the application’s internal settings, insufficient bandwidth, or misconfigured network configurations.
There can be various reasons for Hulu not working on a Roku device and people often report different issues while trying to stream Hulu on a Roku device. So, we have listed a few common use cases here:
- Hulu crashing on Roku – Hulu app or channel crashes upon opening it on a Roku device and control goes back to the home screen.
- Hulu not loading shows on Roku – Hulu app or channel gets stuck on either the welcome screen or the blank/black screen.
- Hulu network error – Hulu app or channel doesn’t boot up on a Roku device and instead, it gives a network error.
- Generic app loading error – Hulu app or channel doesn’t start.
Each use case may refer to a different reason. So, let’s see the common reasons for Hulu not working on Roku.
- Why Hulu doesn’t Work on Roku?
- Verified Solutions to Fix Hulu not working on Roku:
Why Hulu doesn’t Work on Roku?
Here are a few reasons:
- If you’re facing a network error on the Hulu channel, this might be because of the incompatible network bandwidth.
- If Hulu is not working on Roku TV, this might be a Hulu Server Error.
- Another reason for facing the network error while streaming the Hulu channel on a Roku device might be your network’s issue or insufficient bandwidth.
- If the Hulu app is crashing on your Roku device, this might be due to using an incompatible Roku device.
- If the Hulu app is not loading shows on your Roku device, this might be due to using an older version of the Hulu channel on the latest Roku device.
- If the Hulu channel is not working on the Roku device, then it might be because of corrupted channel files.
- As Hulu provides streaming services only in the USA, this issue might be due to using a mediocre third-party proxy solution.
Now you’ve seen the likely reasons for facing the issues with the Hulu app on Roku devices. So, let’s head over to the fixes of this issue.
But before getting to the complex solutions, we will present you with a few simple workarounds, which is a good place to start solving the Hulu not working on Roku devices issue. So, without any further delay, let’s get to the fixes.
Checking Your Network’s Status
Since this channel requires an internet connection for content streaming, therefore, before getting into any complexities, I recommend you check your internet connection.
- Check if all the other devices are working fine on your network.
- If not, then contact your ISP (Internet Service Provider) and report this issue to them.
Note: If you’re using Hulu outside the USA and still experiencing some network issue, then changing your proxy application might fix your network
- If all the other devices and applications are working fine, then we should check the bandwidth of your network. As mentioned before, Hulu requires at least 3Mbps of bandwidth for streaming content from its library. You can also see the complete bandwidth guidelines on Hulu’s official website.
- Open a browser and type ‘fast.com’ in its address or search bar. Then, hit the ‘Enter’ key to head over to that web page.
- As your browser will open the new web page, it will start analyzing the connected network.
- Once fast.com has finished the network analysis, you can click on the ‘Show more info’ button to get a detailed overview of your network.
- If your bandwidth is less than 3Mbps, then contact your ISP for increasing your network’s bandwidth. This way, your network can meet Hulu’s requirements for content streaming.
- However, if your bandwidth is greater than 3Mbps, then move to the next solution.
Checking the Hulu’s Server
As mentioned, this issue might occur due to a problem in Hulu’s server, therefore, if that is your case, then there’s no need to scroll down for further solutions. Because it’s the officials’ problem.
- Open Hulu’s website on some other device (either your smartphone or computer).
- If Hulu’s website is not opening, then probably the entire Hulu system is down.
- However, if the website is opening and working fine on the other device, then there’s nothing wrong with Hulu’s server. So, scroll down to the next solutions to fix this issue.
Verified Solutions to Fix Hulu not working on Roku:
1. Unplugging the Roku TV
As absurd as this solution might sound to some users, it’s one of the most effective and simple ones.
- If your wall outlet (electrical outlet) has a switch, then turn it off first. If you don’t have any switches, then skip this step.
- Now, unplug the Roku device from the wall outlet.
- Wait for at least 60 seconds before plugging it back into the wall outlet.
- Next, let your Roku TV complete its startup process. Once it has completed the process, then you’ll find yourself in the ‘Home’ tab.
- Now inside the Home tab, hover over to the ‘Hulu’ channel/app.
- Then, press the ‘OK’ button on the Roku remote.
- This will open the ‘Hulu’ channel and check if this solution has resolved your issue.
If yes, then good for you. But if this solution didn’t do any good for you, then try the next one.
2. Reinstalling the Channel
If your TV displays the Hulu logo for a few seconds, freezes, and returns to the home tab of your Roku device, then a reinstall might fix this issue. This might happen because of the corrupted files of the channel or app.
Step 1: Remove the Existing ‘Hulu’ Channel
- First, remove the existing ‘Hulu’ channel by hovering over it and pressing the ‘*’ button from the Roku device remote.
- Now, you will see the options menu of the channel. From this menu, you will choose the ‘Remove channel’ option.
- In the next window, you will confirm the channel removal by selecting the ‘Remove’ option.
Note: If you’ve subscribed to the Hulu channel, then you first have to unsubscribe from the channel and later on, remove it with a similar procedure. By removing the subscription, you’ll still have access to the channel until the end of your current billing cycle
Step 2: Restart the Roku Device
- After removing the channel, you will need to restart your Roku device. So, scroll down to the ‘Settings’ option. Inside the Settings option, go down to the ‘System’ settings option.
- Once inside the System option, find the ‘Power’ option and hit the ‘OK’ button from the remote of your Roku device. This will take you to the Power option where you’ll find a bunch of options.
- Now, scroll down again to find the ‘System restart’ option and hit the ‘OK’ button.
- Next, choose the ‘Restart’ option by pressing the ‘OK’ button on your remote. This will reboot your system and your TV will turn off temporarily.
- Depending on your model, your Roku TV will show you the following message on the system startup:
- Once the system restart is successful, you’ll find yourself in the ‘Home’ tab. Now let’s install the ‘Hulu’ app or channel again.
Step 3: Reinstall the ‘Hulu’ Channel
- Scroll down to find the ‘Streaming Channels’ option and press the ‘OK’ button from your remote to enter this option. Now, you will enter the Channel Store. From here, you will scroll down again to find the ‘Search Channels’ Then, press ‘OK’ to enter it.
- Type ‘Hulu’ in the search bar and as you type, the ‘Hulu’ channel will appear on the right side. Click on the selected channel and choose the ‘Add Channel’ option.
- The wizard of channel installation will start and once the device has finished the installation process, it will add the channel to the ‘Home’ tab.
- Then, select the ‘Go to Channel’ option to open the ‘Hulu’ app/channel.
Upon opening the channel, if this method has resolved your issue, then good for you. Otherwise, try the next solution.
Note: If you’re using a Roku box and some other smart TV, you can still apply the same procedure
Confined to Specific Roku TVs
If the above solutions didn’t resolve your issue and your Hulu app still isn’t passing the splash screen, then this might be an issue with account setup. So, let’s remove the Roku device from your Hulu account in this solution. Let’s see the steps to perform this solution:
Step 1: Unlink the Roku Device from ‘Hulu’ Account
- Open the browser and head over to the following link:
- Navigate to the Hulu Homepage after logging in with your details.
- Now, go into the right corner of the Hulu homepage and hold your cursor over your Hulu profile name for displaying a menu. From this menu, you will choose the ‘Account’ option.
- The ‘Manage Your Account’ screen will appear; in this screen, locate the ‘Your Account’ section. Once inside this section, scroll down to the ‘Watch Hulu on Your Devices’ field.
- Now, on the right side, click on ‘MANAGE DEVICES’ at the end of this section to open the ‘Manage Your Devices’ window.
- In the new window, you will find all the devices attached to your Hulu account. Whichever device you want to remove, click on the ‘REMOVE’ button on the right side of that device.
- This will reset the Hulu account on your Roku device. Now, whenever you want to access your Hulu account on that device, the control will prompt you to enter the credentials of your account.
Step 2: Relink the Roku Device with the ‘Hulu’ Account
- Now (inside your Roku device), from the ‘Home’ tab of your device, open the ‘Hulu’ channel/app.
- Next, the control will present you with two options for logging into your Hulu account: ‘Activate on a computer’ and ‘Log in on this device’. Read the instructions on the following screen carefully:
- Since I’ve chosen the ‘Activate on a computer’ option, the control will display the following screen on the Roku device.
- If you’ve also chosen the first option, Open any browser on your computer and head over to the following link:
Note: If you’ve chosen the second login option, then simply enter your credentials on your TV
- Again, you will enter the login credentials on your computer, and on the next screen (of your computer’s window), you will enter the activation code appearing on your TV’s screen. Then click on the ‘Activate’ button.
- Upon clicking on the ‘Activate’ button, the browser will display the following message:
- After the above message, you will be automatically logged into your Hulu account on your Roku device.
Check if the issue persists with the ‘Hulu’ channel. If yes, then try the next solution, but if not, then good for you.
4. Changing the Router’s DNS Settings
For Users Facing Network Error on Opening Hulu on Roku Device
If you meet the following conditions:
- You’ve applied all the other solutions, but the issue persists.
- All the other channels are working fine, but only Hulu is giving some network errors on your Roku device.
Then, it’s time to change the DNS server settings of your router. Now, since there is no option for changing the DNS server settings on Roku devices, therefore, I will use a computer that is using the same network.
- On your computer, open the browser, type your router’s IP address in the search bar, and press the ‘Enter’ key.
- In the next window, enter your router’s credentials and click on the ‘Login’ button.
Note: If you don’t know the credentials of your router, you can check the back of your router and pick the entries named with ‘username’ and ‘password’
- After entering the credentials, you will get inside the router’s configurations page.
Note: The UI of the router’s configuration page varies from router to router
- Then, click on the ‘Network’ option on the right-side and choose ‘WAN’ inside the ‘Network’ option.
- Now change the ‘Primary DNS:’ and ‘Secondary DNS:’ values with the following values:
Primary DNS: 18.104.22.168 Secondary DNS: 22.214.171.124
- After entering these values, click the ‘Save’ button and your router will use the Google DNS server now.
- Now, try to stream Hulu on your Roku device and see if it fixes the issue.
If this method has solved your issue, then good for you. However, if this method didn’t do any good for you, then try the next solution.
5. Clearing the TV’s Cache
For People Facing Issues with Roku TV
If the previous solution didn’t work for you and you’re still getting a network error upon opening Hulu on your Roku TV, then try to clear your TV’s cache. For this solution, you will need the remote of your Roku TV. So, let’s see its steps.
- Make sure that the ‘Home’ tab is selected on your Roku TV.
- Now, press the ‘Home’ button on your remote. (5 times)
- Then, press the ‘^’ (up arrow) button on your remote. (1 time)
- After that, press the ⏪ (rewind) button. (2 times)
- Then, press the ⏩ (fast forward) button. (2 times)
- After pressing all the (mentioned) buttons, your TV screen will go black and after a few (about 15-30) seconds, it will reboot.
- This will clear the cache of your TV.
- Now open the ‘Hulu’ app again on your TV and check whether or not this method has fixed the issue.
If this didn’t fix your issue, then your device might not be compatible with Hulu. So, head over to the next solution to see the compatibility details.
6. Check Your Device’s Compatibility
If you can’t resolve the issue of Hulu not working on Roku devices so far, then the last resort is to check your device’s compatibility.
According to Hulu, the Roku device should run ‘Hulu’s app version 6.63 or higher.’ Plus, Hulu supports the following Roku models:
- Roku Ultra.
- Roku Premiere and Premiere+.
- Roku Express and Express+.
- Roku 3 and 4.
- Roku 2 (model 4210X).
- Roku Streaming Stick (model 3500X or later).
- Roku TV.
- 4k Roku TV.
So, if you have one of these models, make sure to ‘update its firmware to version 8.1 or higher.’