Apps and Platforms

“We had some Trouble getting to Reddit” [Explained and Solved]

Reddit is one of the most popular communities. Therefore, several people post questions related to their problems on this platform. But as the graph of smartphone popularity is still on the rise, when people use the mobile version of ‘Reddit, they face different issues. One of the most faced and popular issues amongst most ‘Reddit’ users is the ‘We had some trouble getting to Reddit app’ error message.

Disclaimer: This error message is not related to the ‘We had some trouble loading the data please try again’ issue because both occur due to different reasons

We had some trouble getting to Reddit App (title image)

What is this issue and What does it mean?

The error message: ‘We had some trouble getting to Reddit’ is an error message encountered in the mobile applications of Reddit. This error message has different effects on users’ Reddit profiles. Sometimes, it doesn’t load the ‘Popular’ tab of the application, whereas, in some, it restricts the users from signing into the application.

The error message simply means that the application was unable to reach Reddit’s servers and request resources.

So, irrespective of the effects of this error message, it is essential to fix it. But before getting to its fix, let’s discuss the common reasons for its occurrence.

Common Scenarios where this Error Message Occurs

Mostly, there is one root cause of the ‘We had some trouble getting to Reddit’ issue in your smartphone. But let’s hover over a few common reasons and their explanations:

CAUSE(s)EXPLANATION(s)
Outdated Reddit ApplicationOne of the primary causes of this issue is an outdated Reddit application.
Enabled 2FA Authentication2FA (Two Factor Authentication) adds the security factor to the ‘Reddit’ account. But suppose a user is already using his Reddit account in a browser. So, in such a case, when he tries to log in to the same account in the mobile application of ‘Reddit,’ he will face this issue.
Server IssueThe ‘Reddit’ application can sometimes not load the subreddits or the ‘Popular’ tab. In that case, users have reported the same error message, which might be because of some server issue.
Faulty ApplicationSometimes, the junk files of the ‘Reddit’ application could also result in the under-discussed error message.

Even if you cannot find your scenario in the above table, you can still follow the below solutions to troubleshoot this issue.

How to Fix “We had some trouble getting to Reddit”?

Here are a few workarounds that should help you fix the issue. Follow from the first workaround and move down.

Updating the Application from App Store

verified solution

As mentioned earlier, one of the most common causes of this issue is an outdated Reddit application. So, when you encounter this issue, updating the Reddit app from the official app store of your smartphone should be your priority.

This workaround also works if you encounter the error only in a specific tab on Reddit i.e. in the Popular or New tab.

Steps for Android Smartphones

  1. Open the ‘Play Store’ application on your smartphone by tapping on its icon.

    Tapping on the ‘Play Store’ icon on an android device
  2. Then, tap on the user-profile icon to open a subsection of options. So, choose the ‘Manage apps and device’ option.

    Tapping on the ‘Manage apps and device’ option
  3. Google Play Store will open a new screen. So, tap on the ‘Updates available’ section.

    Tapping on the ‘Updates available’ section
  4. In the next window, the Play Store will show all the applications that need updating. So, scroll down to find the ‘Reddit’ application.
  5. Once you have found the ‘Reddit’ application, tap on the ‘Update’ button in front of it to download its update.

Steps for iOS Devices

  1. Tap on the ‘App Store’ icon on your iOS device.

    Tapping on the ‘App Store’ icon on an iOS device
  2. Then, tap on the user-profile icon.

    Tapping on the user profile icon on an iOS device
  3. In the next window, tap on the ‘Purchased’ option.

    Tapping on the ‘Purchased’ option in the ‘Account’ settings options of the App Store
  4. Then, scroll down to find the ‘Reddit’ application and tap on the download icon against it to download the available update.

    Tapping on the download icon against the ‘Reddit’ application in the iOS App Store

Note: If the App Store shows the ‘Can’t Connect to App Store’ error message, no updates are available

Picking a Random Country and Changing it Back to Global

verified solution

Following the scenario from the previous solution, suppose there is no update is available for the Reddit application. In that case, you can attempt to change the region/location of your Reddit account and check whether the ‘Popular’ tab updates or not. This refreshes the internal data stored about the other country and fetches the information again.

  1. Tap on the ‘Reddit’ application on your smartphone.

    Tapping on the ‘Reddit’ icon on the smartphone
  2. Then, tap on the user-profile icon in the top-left corner of the screen. Doing this will display a side fragment. So, tap on the ‘Settings’ option.

    Tapping on the ‘Settings’ option in the ‘Reddit’ app
  3. Choose the ‘Account settings for’ option inside the ‘Settings’ option.

    Tapping on the ‘Account settings for’ option
  4. Then, tap on the ‘Country’ settings option.

    Tapping on the ‘Country’ Settings option
  5. Choose your preferred country/region.
  6. Then, check whether the ‘Popular’ tab successfully updates or not.
  7. After that, revert the changes you’ve made to your Reddit account’s country or region settings.

Resetting the App & Logging in again

verified solution

Sometimes, the official ‘Reddit’ application restricts the users from logging into their account and instead displays the ‘We had some trouble getting to Reddit’ message. So, if this situation represents your case, we recommend clearing the application data and logging into your account again.

  1. Open the ‘Settings’ application on your smartphone.

    Tapping on the ‘Settings’ application of the smartphone
  2. Then, type the ‘Manage Apps’ query in the search box and open the ‘Manage apps’ option in the ‘Settings’ window.

    Searching the ‘Manage Apps’ and opening the ‘Manage apps’ settings
  3. Now, your device will show all the installed applications. So, scroll down to find the ‘Reddit’ application and tap on it.

    Scrolling down and Tapping on the ‘Reddit’ application in the ‘Manage apps’ window
  4. In the next window, tap on the ‘Clear data’ option.

    Tapping on the ‘Clear data’ option for the ‘Reddit’ application
  5. After clearing the application data (or resetting the application), you will have to log in again. So, enter your credentials and check if the problem persists.

    Entering the credentials to log into the ‘Reddit’ application

Note: If you still can’t log in, we recommend using your username instead of email to log in to the ‘Reddit’ application

Signing Out of the ‘Reddit’ Application and Browsing Anonymously

verified solution

Sometimes, the official ‘Reddit’ application shows the under-discussed error message while trying to refresh a subreddit. This is mostly because of inconsistent application files. Here, we recommend logging out of the ‘Reddit’ application and signing in after some time. This will fetch new data and hopefully solve your problem.

  1. Open the ‘Reddit’ application on your smartphone.

    Tapping on the ‘Reddit’ icon on smartphone
  2. Then, tap on the user-profile icon in the top-left corner of the screen, which will open a side fragment.

    Tapping on the user profile icon in the ‘Reddit’ application
  3. Tap on your username from the side-fragment, which will provide you with further options from the bottom.

    Tapping on the username of ‘Reddit’ profile
  4. So, tap on the logout icon in front of your username.

    Tapping on the log out icon against the current username
  5. Next, tap on the ‘Logout’ option to sign out from the ‘Reddit’ application.

    Tapping on the ‘Logout’ option
  6. After some time, open the ‘Reddit’ application again and enter your credentials to log into your ‘Reddit’ account.

Suppose the problem persists after following the above steps. In that case, we recommend using the option of ‘Anonymous Browsing’ in the fourth step.

Disabling Two Factor Authentication

Temporary Fix

verified solution

Suppose a user tries to log in to a ‘Reddit’ account on multiple devices with Two-Factor Authentication (2FA) enabled. In that case, he will face this error issue An easy fix to this problem is disabling the two-factor authentication through the desktop version. Once done, you can enable it again later on.

  1. Navigate to the browser version of ‘Reddit.
  2. Then, access the ‘User Settings’ of your account.

    Accessing the ‘User Settings’ of ‘Reddit’ browser-version
  3. Switch to the ‘Safety & Privacy’ tab and scroll down to find the ‘Use two-factor authentication’ option.
  4. Then, turn off the toggle against the ‘Use two-factor authentication’ option.

    Switching to the ‘Safety & Privacy’ tab and scrolling down to turn off the ‘Use two-factor authentication’ option

Switching from Card View to Classic View

verified solution

Sometimes, the official application of ‘Reddit’ doesn’t load anything for an account. But the same account works perfectly on the browser version of Reddit. Some users have reported that other accounts in Reddit work perfectly, as this issue occurs with one specific account. So, if your situation is similar, you might be facing a server issue. Thus, we recommend changing the layout of ‘Reddit’ from card to classic.

  1. Follow the first two steps of the second solution to reach the ‘Settings’ screen of the ‘Reddit’ application.
  2. Scroll down the ‘Settings’ window until you find the ‘Default view’ option.
  3. Tap on it and change it from ‘Card’ to ‘Classic.

    Changing the ‘Default view’ to ‘Classic’ in the ‘Settings’ of ‘Reddit’ application

Reinstalling the App

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Suppose the server problem persists after following the steps of the previous solution and you are still seeing the ‘We had some trouble getting to Reddit’ error message. In that case, we recommend uninstalling and reinstalling the ‘Reddit’ application.

Procedure for Uninstalling the ‘Reddit’ Application

  1. Long-tap on the ‘Reddit’ application and choose the ‘Uninstall’ option.

    Long-pressing the ‘Reddit’ application and tapping on the ‘Uninstall’ option
  2. Then, tap on the ‘Uninstall’ button to uninstall the ‘Reddit’ application.

    Tapping on the ‘Uninstall’ button to uninstall the ‘Reddit’ application

Procedure for Installing the ‘Reddit’ Application

  1. Now, open the ‘Google Play Store’ (or App Store) on your smartphone and search for the ‘Reddit’ application.

    Tapping on the ‘Play Store’ icon on an android device
  2. Then, tap on the ‘Reddit’ application and tap on the ‘Install’ button in the new window.
    Searching and opening the ‘Reddit’ application on the ‘Google Play Store’

    Tapping on the ‘Install’ button to install the ‘Reddit’ application

If Nothing Works

Suppose none of the above solutions have worked for you. In such a case, you can either submit a report to the official team of ‘Reddit’ or try using an alternative to the ‘Reddit’ application. Some worth-mentioning alternatives to the official smartphone application of ‘Reddit’ are:

  • Apollo.
  • Boost For Reddit.
  • Deck for Reddit.
  • Old Reddit.
  • Reddit Favorites.

Talha Saeed

I am a BSCS graduate and a technology nerd who now loves working and writing about computers and other tech-related stuff. In my free time, I like watching Netflix and playing Cricket 22 and The Witcher 3 (Wild Hunt).

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