Apps and Platforms

Ticketmaster Error Code u504 [Solved and Explained]

Resolving the u504 Ticketmaster Error Code: A Step-by-Step Guide

The Ticketmaster Error Code u504 is quite similar to Ticketmaster Error Code u521 since both of them relate to problems occurring while completing your payment. If this error code occurs then it means that your purchase doesn’t complete. As frustrating as it may be, we have laid out the perfect handpicked solutions to help you purchase your tickets in no time!

Highlights Of The Ticketmaster Error Code u504

  • Check around for server outages. The most reliable source would be DownDetector or Twitter.
  • Clear cookies and cache data on your browser. As for the app, click “app info” and then clear the cache and data.
  • Switch platforms. If you are using the website, then use the app, and vice versa.
  • Recheck your credentials by matching the entered information with your card details. Consider changing the payment plan if reconfirming credentials doesn’t work.
  • Uninstall Ticketmaster from your device. As for the website, simply reload the window or remove the page.
  • Clear your browser history to get rid of all unnecessary data. You can do this through settings.
  • Troubleshoot your router by switching it off for a couple of minutes. Switch it back on and connect to your device.
  • Check if your device firmware is updated. If it is not, consider updating. While you are at it, make sure the latest version of Ticketmaster is installed.

Check Your Internet Connection

A quick and simple way to avoid many errors. The easiest way to check is by checking the bandwidth of your internet connection. If you notice an unstable or weak connection you might need to consider troubleshooting your router.

  1. Unplug or switch off the modem and router from their power sources.
  2. Wait around 3-5 minutes to turn them back on.
  3. Test your connection again and check if the problem continues.
  4. If you are not at home, we suggest using your mobile data rather than public WiFi since they put your device at a higher risk of errors.

If you notice no fault with your internet connection, move on to the next fix.

Be Up-To-Date With Any Server Outages

Before jumping to any conclusion make sure that you confirm there is no server outage ongoing. Usually, this error occurs due to heavy traffic, the website is unable to handle the sudden flock of people thus, prompts errors such as the Ticketmaster Error Code u504.

Visit a trusted website to ensure a possible server outage. We suggest using DownDetector. If the statistics indicate internal issues with the website then the best you can do is wait till the issue gets solved.

Ticketmaster server outages
Ticketmaster server outages – Downdetector

You can also check out Ticketmaster’s Offical Twitter account. The developers are usually prompt with updating their users with any internal issue taking place, this should help. However, if you notice no recent updates then we have several effective solutions for u below, continue reading.

How to check for ticketmaster server outage
Ticketmaster server outage – Twitter

Clear Cache And Cookies

If you’re using Ticketmaster on your browser, the problem might be corrupted cookies or lingering cache causing the website to glitch and interfere with your purchase. In order to get rid of these cookies, you simply need to reset the settings on your browser. You can find a well-explained guide on how to clear Cache and Cookies here.

How to clear cache - A step in solving the Ticketmaster Error Code u504
Select cached images and files

If you are using the Ticketmaster app then clear its app cache and data. To do that simply press and hold the Ticketmaster app icon and tap “app info”. Then clear cache and data. However, if this does not work for you, move on to the next solution.

Switch To An Alternate Platform

If you are facing Ticketmaster error code u504, you may want to change the platforms. If you are trying to purchase tickets on the Ticketmaster website, then try using the app. But if this error occurs while using the app then switch to the website, either on your PC or mobile device. However, if you are still facing the same issue then move on to the next fix.

Reconfirm Your Credentials

There may be issues with confirming your payment if the credentials are incorrect. To check if all your payment details are correct,

  1. Log in to your Ticketmaster account.
  2. Click on My Account and then My Account again.
  3. Select Payment Options.

    Checking card details in ticketmaster
    How to check your credentials
  4. From here you can confirm all your payment details entered in the payment plan. However, If the information matches your card details, try deleting your payment plan and adding it again.

Note: You can also try using an alternate payment method. Doing this will confirm if the issue is being triggered because of the payment method or Ticketmaster. If the error still persists, check out the solution given below.

Uninstall Ticketmaster

A simple yet effective method is to uninstall Ticketmaster on your device. Doing this usually eliminates any sort of error from occurring since it resets the settings. If you are purchasing tickets on the app then delete the app and restart your phone.

How to delete ticketmaster to avoid error u504
Delete Ticketmaster

Wait a few minutes and restart your device. Reinstall Ticketmaster, enter your login details and check if the error persists. If you are using the website then simply reload the webpage or remove the window completely.

Clear Your Browser History

Your browser history holds a lot of information from your previous searches, this data could possibly be interfering with current activities taking place on your browser, thus causing the Ticketmaster Error Code u504. Clearing your history is an important step to prevent your device from being corrupted. Given below are the steps for every platform.

On Google Chrome:

  1. Launch Chrome on your device.
  2. Click the three dots in the top right corner of the screen.
  3. Select History from the options given, a further menu will open, click Clear Browsing data.
  4. From that menu, decide what you will like to delete from your browser history.

    How to clear browser history on windows
    Click Clear browsing data
  5. If you want to delete everything, then click All Time.

On Mozilla Firefox:

  1. Launch Firefox on your device.
  2. Click on the menu button which will open the menu panel option.
  3. Click on History and choose Clear Recent History.
  4. From that menu, select what you will like to delete from your history.

    How to delete browser history in browser
    Click on ‘Everything’
  5. Lastly, click Ok.

For IOS:

  1. Open settings on your ios device.
  2. Scroll down and click Safari.

    How to search for safaro
    Click on safari
  3. Scroll down and you will see Clear History and Website Data. Click on it.

    How to clear history
    Click History and Website Data

4. Next, click Clear History and Data.

Click Clear History and Data

Update Your Device Firmware And The Ticketmaster App

Check if your device has any pending firmware updates. If you find any pending updates for your device then consider updating. As for the app, consider updating that too.

  1. Firstly, search Ticketmaster on your phone’s app store (Google Play store or Apple App Store) and click on it.
  2. Now, if an update option appears right next to the Ticketmaster app click on it and wait for the update to finish being installed.

    Updating ticket to avoid error u504
    Click ‘Update’
  3. However, if you don’t see the update option next to the Ticketmaster app, then it means that you are currently using the latest version of the app.
  4. Open the app and check to see if the Error Code u504 is still showing up.

Prevention Guidelines For The Ticketmaster Error Code u504

  • Purchase your tickets as early as possible. Buying your tickets as soon as they become available helps to avoid any such errors.
  • Make sure you have sufficient funds in your bank account to avoid any interruptions during the payment process.
  • Avoid sharing links with family or friends.
  • Purchase tickets at odd times. This way you can avoid traffic and your system will work smoothly as the app has to deal with lesser people.
  • Disable your VPN. VPN is used to protect your device from any sort of suspicious activity. At times platforms such as Ticketmaster are detected falsely as a threat, thus the occurrence of error code u504.


Hopefully, this article fulfilled its purpose by helping you tackle the Ticketmaster Error Code u504. Make sure you follow the prevention guidelines to make you are not faced with this error again. Happy ticket-hunting!

Frequently Asked Questions about Ticketmaster Error u504

Here are FAQS that helped many such users deal with the same error. We made sure to answer the most important ones to help you out.

Why do I keep getting error codes on Ticketmaster?

If you are constantly getting error codes u103, u201, u2019, u533,u504, 0001, 0002, 0007, 0009, 0011, 401, or 418 chances are you have a corrupted cache, a bad Internet connection, you’re using browser extensions or a VPN, or there’s a problem with your payment method.

Why isn’t my Ticketmaster working?

There are a couple of reasons why this may have happened: You were browsing too quickly for the site to catch up. Or, You’ve disabled the requested browser cookies. Another possibility can be that a third-party browser is in use.

Further Read

Zymal Umair

Zymal Umair is an avid Roblox Gamer. She spends her time discovering new Roblox games and achieving its mastery.
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